01Required
Client Demographics
Personal, contact, insurance, housing, cultural, legal, and accommodation information.
A clearer path to recovery starts here.
Heart 2 Heart is an adult 18+ outpatient IOP in Loma Linda combining evidence-based SUD and mental-health care with psychiatry, medication support, telehealth, and coordinated recovery services. Choose your secure next step below.
Client Inquiry Hub
Choose your secure next step
Admissions & Intake Center
Complete new-client paperwork securely
New client? Start your admissions packet here.
Complete each secure form in a new tab. Your answers and uploaded identification go directly to Heart 2 Heart through Hush Secure Forms and are not stored on this portal.
Please do not email identification or completed paperwork. Use only the secure buttons below. Staff may contact you if additional signatures or documents are needed. Date fields, including birthdate, today’s date, and appointment date, should be completed with the calendar controls inside the secure form. The telehealth privacy notice below is available for review; its signed acknowledgment will be completed in a dedicated Hush Secure Form once the form build is finished.
Licensing & compliance contacts
DHCS License/Certification No. 360171AP
Heart 2 Heart Behavioral Health — 24230 Barton Rd, Suite A, Loma Linda, CA 92354
02Required
Client Admission Agreement
Review program terms, rights, responsibilities, rules, refund policy, and treatment consent. Complete and sign the secure digital version.
03Required if used
Telemedicine Consent
Consent for remote telemedicine and teletherapy care, including benefits and possible risks.
04As needed
Release of Information
Authorize Heart 2 Heart to release or obtain records for care coordination, legal, or personal purposes.
05Voluntary
Media Release Decision
Authorize or decline use of your image, voice, or likeness. Your services are not affected by your choice.
06Required
Secure Photo ID Upload
Upload clear images of the front and back of a government-issued photo ID through encrypted Hush Secure Forms.
07Review notice
Contracted Telehealth HIPAA Notice
Review the HIPAA Notice of Privacy Practices used by our contracted telehealth medical provider, Resiliency Mind+Body Medicine / Stefania LaFrenierre, MD. It explains medical-information privacy rights and how to request privacy support.
Review notice (PDF)Digital acknowledgment pending Hush build
Our Services & Programs
Comprehensive support beyond treatment
Integrated support for recovery and long-term wellness
Programs for adults 18+ led with structure, compassion, and respect—from first inquiry through aftercare.
Intensive Outpatient Treatment (IOT)
Outpatient SUD Treatment
Psychiatry & Medication Management
Mental Health Counseling
MAT Procedures
Relapse Prevention
Parenting & Domestic Violence Classes
Anger Management
DUI Classes
Grief Counseling
How Care Works
A structured, person-centered path from connection to continuing support
Care that meets you where you are.
Our team begins with a confidential conversation, then builds a plan around each person’s goals, safety, clinical needs, and support system. The clinical team—not Dash—determines the appropriate level of care.
Connect
Use the secure inquiry hub or call 909-478-0743. We help clients, families, providers, and justice partners find the right next step.
Assess
A qualified team reviews needs, safety, co-occurring concerns, insurance, and practical barriers with dignity and respect.
Build a plan
Individual and group counseling, psychiatry, medication support, skills classes, family services, and telehealth can work together.
Keep moving forward
Relapse prevention, case management, aftercare, and warm referrals help turn treatment progress into sustainable recovery.
Our clinical promise
We aim to make care timely, trauma-informed, culturally responsive, and measurable. Treatment plans are individualized and updated by the care team as needs change.
Trust & Outcomes
Safety, access, accountability, and transparent improvement
Best-in-class is something we measure.
Heart 2 Heart is building a quality culture that listens to clients, learns from data, and improves care over time. Any public results will be deidentified and reviewed by the appropriate leadership before release.
Privacy by design
Use secure Hush forms for admissions, signatures, and ID uploads. Do not send identification or treatment details by ordinary email or chat.
Telehealth medical partner
Telehealth services are provided through our contracted medical provider, Resiliency Mind+Body Medicine, under Stefania LaFrenierre, MD. The provider’s HIPAA notice is available in Admissions for review; secure acknowledgment will be collected through Hush.
Clinical accountability
Our program information will reflect current DHCS licensing, certification, and level-of-care approvals—not assumptions or marketing shortcuts.
Access for every client
We are designing for adults 18+, mobile users, Spanish-speaking families, people with disabilities, and referral partners who need a clear path.
Quality dashboard
We plan to monitor the measures below so leaders can see what is working and where clients need more support.
- Response time
- First appointment
- Attendance
- Retention
- Completion
- Follow-up
- Experience
- Referral closure
Accountability and support
DHCS License/Certification No. 360171AP
24230 Barton Rd, Suite A, Loma Linda, CA 92354
Questions or complaints: sudcomplaints@dhcs.ca.gov